1. Who we are
This privacy notice explains how we handle information when you visit www.10th-dimension.com or contact us through it.
Data controller: 10th Dimension Limited (company no. 09471201), registered office The Cave, 4 Kiln Hill Lane, Chadderton, Oldham OL1 2RG, is the data controller for personal data processed in connection with this website.
Contact: contact@10th-dimension.com.
We are based in the UK, so this notice is written to meet UK data protection law (UK GDPR and the Data Protection Act 2018) and the EU GDPR. We apply the same approach to everyone, wherever you are.
Our Muddy Studs apps (Touchline, Whistle, Match Referee and Pro Club Manager) each have their own privacy policy on their own websites. This notice covers this website only.
2. Information we receive through this website
Contact form. If you use our contact form (on the home page, Project Delivery, IT Consulting, or Software & AI pages), we receive your name, company, email address, optional telephone number, the topic you select (interest) and your message so that we can reply. The form is processed for us by Amazon Web Services (AWS) in the Europe (London) region (eu-west-2): an AWS Lambda function receives your submission and Amazon Simple Email Service (SES) emails it to us. The form service does not store your submission beyond delivering that email. Technical logs in Amazon CloudWatch do not record message bodies or full IP addresses, and are kept for 30 days. We use a honeypot field and rate limiting to reduce spam; there is no third-party AI scanning of your message. Amazon Web Services EMEA SARL acts as our processor under the AWS GDPR Data Processing Addendum (including the UK GDPR Addendum) that forms part of the AWS Service Terms. See the AWS GDPR Center for more information.
If you email us. When you contact us at contact@10th-dimension.com, we receive your email address and whatever you choose to include in your message, so that we can reply.
Hosting and delivery. This website is hosted on Amazon Web Services (Amazon S3 and Amazon CloudFront). As with any website, your browser’s requests pass through these services, which handle technical information such as your IP address, browser type and the pages requested in order to deliver the site and keep it secure. We do not use this information to build profiles of visitors.
Fonts and page components. To display the site, your browser loads fonts from Google Fonts and styling, icons and script files from the jsDelivr content delivery network. When it does, those providers receive your IP address and basic browser information as part of the request. Their own privacy policies apply.
Links to other sites. Our pages link to our apps’ websites, client sites and to third parties such as Chadderton FC Juniors. Once you follow a link, the other site’s own privacy policy applies.
This website has no accounts, sign-up forms or mailing list.
3. Cookies and analytics
We use Google Analytics 4 (measurement ID G-8N7X04QQJB) on this website to understand how many people visit, which pages they view and how they found the site, so that we can improve it.
Only with your consent. Google Analytics is not loaded, and no analytics cookies are set, unless you click Accept on the cookie banner. If you click Reject or ignore the banner, Google Analytics is not loaded at all. Our legal basis is your consent (UK GDPR / EU GDPR Article 6(1)(a)), as required by the cookie rules in PECR and the ePrivacy Directive.
If you accept, Google Analytics collects:
- the pages you view
- your approximate location (country and city, worked out from your IP address; Google Analytics 4 does not log or store IP addresses)
- your device type, browser and screen size
- the site that referred you
- a random cookie ID
It does not collect your name, your email address, your company, your telephone number or anything you type into the contact form.
The cookies are _ga, which distinguishes visitors and lasts up to 2 years, and _ga_<ID>, which keeps session state and lasts up to 2 years.
Google processes this data for us as our service provider (processor) and may process it outside the UK and EEA under appropriate safeguards (see section 8). We don’t use it for advertising. Google Analytics keeps this data for 2 months.
Storage the site needs. We save your cookie choice in your browser’s local storage (td_consent) so that we don’t ask again on every page. The site may also save a copy of pages in your browser for the progressive web app / offline fallback. Neither is used to track you across other sites.
Changing your mind. You can change your choice at any time with the Cookie settings link at the bottom of every page. If you reject after accepting, we stop Google Analytics and delete its cookies from this site. You can also delete cookies in your browser settings.
4. Children
This website is aimed at businesses and adult professionals. It is not directed at children, and we do not knowingly collect personal data from children. The contact form is for adults. If you believe a child has sent us personal data, through the form or by email, contact contact@10th-dimension.com and we will delete it.
5. Legal bases (UK and EU GDPR)
- Consent — website analytics cookies (section 3). You can withdraw consent at any time.
- Legitimate interests — delivering and securing this website, and replying to messages you send us through the contact form or by email.
6. Retention
Messages you send us through the contact form or by email are kept in our inbox no longer than 3 months, and only as long as needed within that period to handle your enquiry and keep a basic support record. The form service itself does not keep a copy of your submission after the email is delivered. CloudWatch logs for the form are kept for 30 days. Google Analytics data is kept for the period in section 3. Your cookie choice stays in your browser until you change it or clear your browser storage. Technical request data handled by our hosting and delivery providers is kept in line with their own practices.
7. Your rights wherever you live
Whatever country you live in, you can ask us to:
- tell you what personal data we hold about you and give you a copy
- correct anything that is wrong
- delete it
- stop or limit using it for a particular purpose, or withdraw consent you have given
Under UK GDPR and EU GDPR, you also have the right to object to processing based on legitimate interests and, in some cases, to data portability.
To make a request, email contact@10th-dimension.com. It is free. We may ask for information to confirm the request comes from you (for example, by replying from the email address you used to contact us), and we aim to reply within one month.
Complaints. If you are unhappy with how we handle your data, please contact us first so we can try to put it right. You can also complain to the data protection authority where you live, work or think the problem happened. In the UK, that is the Information Commissioner’s Office (ICO).
8. International transfers
We are based in the UK. The contact form is processed in the AWS Europe (London) region. The service providers mentioned above, including Google and Amazon Web Services, may process data in other countries, including the United States, where data protection laws may differ from those where you live. Where personal data is transferred outside the UK or EEA, we rely on the safeguards the law allows, such as adequacy decisions or the standard contractual clauses and UK international data transfer addendum in the AWS GDPR Data Processing Addendum and our other providers’ terms.
9. Security
We take reasonable technical and organisational steps appropriate to a small business website. The site is served only over HTTPS, and the contact form is sent over an encrypted connection. No method of electronic transmission or storage is perfectly secure.
10. Changes
We will update this notice when the website changes, for example if we add new features or services. The “Last updated” date above will change when we do.
11. Contact
Questions about privacy, or requests to use your rights, wherever you live: contact@10th-dimension.com.