Do you need emergency IT Support?

Call us now on 0843 504 9964.

PAYG Support

PAYG (Pay as You Go) Support for businesses who need support on the end of a phone should the need arise. No upfront financial commitment, just friendly, expert assistance right when you need it most.

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Small Business IT Support

Our Small Business IT Support package features one low monthly fee and allows up to 5 support calls per month at no extra cost. This package may suit a small business who is not heavily reliant on IT.

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Unlimited IT Support

Our Unlimited IT Support package is designed for business who have between 5 and 200 Users. Featuring a single monthly fee, unlimited support tickets and quarterly system reviews.

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IT Support Services

If you're looking for IT Support in Oldham then you've come to the right place. Our flexible IT Support Services are designed to meet your needs, whatever you size of business. We can offer tailored packages to suit individuals and sole traders right through to small to medium enterprise companies employing up to 200 people.

With a vast amount of knowledge at our disposal about hardware, networks, popular applications and general IT Support, Oldham based 10th Dimension can provide the most cost effective support for your business.

We pride ourselves on the excellent level of service that we consistently achieve. We listen, understand, then act as quickly and efficiently as possible to ensure that you and your teams are not hindered by any IT support issues.

By using our in-depth knowledge of a wide range of hardware and software, we will ensure that your systems are fit for purpose and operating efficiently. We proactively monitor your systems and provide regular health-check reports. This way, we can address many potential problems before they cause any real issues.

  Hardware Support

  • Server Hardware - We support all types of servers including those made by Dell and HP. We are also able to source new and replacement hardware and components at very competitive prices.
  • Desktop Support - All makes of desktop and laptop hardware are also covered by our support agreements. We can also build custom desktops to order and we will not be beaten on price.
  • PBX & Telecoms Support - We can provide support services for internal telecoms systems, handsets and headsets.

  Windows Server Support

  • Windows Server Support - Windows Server 2003, 2008, 2008 R2, 2012 and 2012 R2 are all server operating systems covered by our IT support team.
  • Microsoft Exchange Support - Support can be provided for on site Microsoft Exchange installations from Exchange 2003 upwards.
  • SQL Server Support - Our in house DBAs can support and fine tune your SQL Server installations for optimum performance.

  Windows Client Support

  • Windows Support - We provide support for Windows 8.1, Windows 8, Windows 7, Windows Vista and Windows XP. Support on Windows XP is limited as Microsoft have now stopped supporting this product themselves
  • Microsoft Office Support - We provide full support for the Microsoft Office suite of products from version 2003 to 2013 including products such as Microsoft Visio and Microsoft Project alongside support for the more common products such as Outlook, Word, Excel and Access.

  Network Support

  • Local Network Support - However your local network is configured, we can provide skilled support and advice to ensure optimum performance.
  • Wireless Networks - Get the best out of your wireless network with our expert wireless network support services.

FAQs

 

Why do I need IT Support?

Hopefully you never will, but it is inevitable that at some point in time; something will go wrong with you computer, your software or your connection to the outside world. It's a fact of life that in this day and age, IT is an essential part of any business and our reliance on technology to support our businesses is only increasing with time.

What about my current IT Team?

Small IT teams usually comprise of generalist IT professionals who can often provide quick fixes to common problems. Their breadth of knowledge is vast and they can turn their hand to pretty much anything. However what happens when a problem arises that is beyond their knowledge or capabilities? 10th Dimension IT Support will act as a supplement to your IT Team by offering in-depth, specialist advice that would otherwise be very expensive to recruit into the business.

Is there a minimum contract period?

Not at all. If you are unsure about whether or not you need IT Support, 10th Dimension offer a simple Pay-As-You-Go IT Support option where you only pay for what you use. Think of it like a Mobile Phone, you buy the minutes up-front and use them at your leisure. 10th Dimension also provide Fixed Term IT Support Contracts which offer better value for money if you business is likely to raise regular IT Support tickets.